How we protect your car and your data
We state plainly what is already in place and what is awaiting confirmation. We do not publish promises we cannot evidence.
Every job is documented
- Timestamped photos of every side of the car, wheels, windscreen and visible damage at collection.
- Mileage, fuel or charge level and warning lights photographed while the car is stationary.
- A record of the keys and documents received.
- Handover time, place and receiver or approved key drop.
- The same photos at return, so the condition is evidenced at both ends.
Drivers
Every driver has a valid driving licence that we verify and record, plus personal training on DriveMe collection, handover and documentation rules. We do not publish broader background-check claims until the exact checks are approved by counsel and data-protection guidance.
What we are waiting for before promising more
Passenger transport in the customer’s own car Cleared
Traficom states that commercial passenger transport by passenger car requires a taxi transport licence, a taxi driving licence for the driver, and a vehicle registered for licensed operation. We do not market the driver service as available before written confirmation of how this applies to driving the customer’s own car.
Insurance for customers’ vehicles in DriveMe custody Awaiting confirmation
The statutory motor liability policy does not compensate damage to the insured vehicle itself. We are obtaining explicit cover for vehicles being driven or held, lost keys, theft and parking incidents. We publish the word "insured" only with wording that matches the policy.
Driver screening Awaiting confirmation
We state only the checks we can lawfully carry out and document. We do not publish broad criminal or driving-record claims before counsel and data-protection guidance approve the exact checks.
Consumer terms and cancellation Awaiting confirmation
Finnish counsel reviews distance-selling information, cancellation rights, liability, complaints and price changes. Terms cannot remove mandatory consumer rights.
Responsibility split
| Issue | DriveMe | Customer | Third-party provider |
|---|---|---|---|
| Safe driving and handover | Responsible | Accurate vehicle disclosure | Not responsible |
| Appointment exists | Checks supplied details | Books and confirms | Confirms availability |
| Repair, inspection or wash work | Not the provider | Selects and approves | Responsible |
| Third-party payment | Does not advance by default | Pays directly | Invoices and collects |
| Vehicle eligibility | May refuse after checks | Warrants and discloses | May refuse intake |
| DriveMe fee and timing | Discloses and delivers | Pays and is available for handover | Not responsible |
Exceptions
- The provider has no appointment: we contact you, wait only within the allowance, and you resolve it directly with the provider.
- The provider asks for more work: the driver approves nothing and refers the request to you.
- The vehicle is not roadworthy: we do not drive, we document it and suggest a towing partner.
- The vehicle is placed under a driving ban: we do not drive, we secure the keys and ask you to arrange legal transport.
- The third-party service is delayed: you choose a later return, chargeable waiting, or a reschedule.
- We cannot reach you: our approval limit is zero euro and we approve no third-party work.
- Damage or accident: safety first, emergency services if needed, dispatch notification, photos, and the insurance process without admitting liability on site.
- Key handover fails: a 15-minute contact process, then the failed-handover fee under the confirmed terms.
When we will not take the car
A driver will not drive a vehicle that appears unsafe, illegal or materially different from the booking information. We document the situation, pause the job, and the customer arranges towing or another legal transport method. Only the base fee and incurred time stated in the terms are charged.
Your data
- We collect only what the job needs and keep the photos as service evidence.
- We do not photograph unnecessary personal documents or the contents of the car without cause.
- We ask you to remove cash, valuables and unnecessary personal data before collection.
- A tracking link is personal and valid only for that job.
A driver for your car, when you cannot make the trip
Tell us where the car is and where it needs to go. We confirm a fixed price before the drive.