Terms of service and responsibility boundaries
These terms state what DriveMe is responsible for, and what the customer and the provider are responsible for.
Review pending
This page is an implementation draft awaiting review by Finnish counsel on distance-selling information, cancellation rights, liability and complaints. Terms cannot remove mandatory consumer rights.
What the service covers
DriveMe provides vehicle collection, driving, delivery and agreed handover services. Any inspection, maintenance, repair, tyre, washing, detailing, parking or other third-party service is supplied under a separate agreement between the customer and the selected provider. The customer is responsible for booking the appointment, approving the work and paying the provider directly. DriveMe does not guarantee the availability, schedule, price, workmanship or outcome of a third-party service. DriveMe remains responsible for its own service to the extent required by applicable law.
What you confirm when booking
- I am the owner, keeper or authorised user of the vehicle and authorise DriveMe to drive it for this booking.
- The vehicle is registered for traffic use, insured, roadworthy and not subject to a driving ban.
- I have disclosed known faults, warning lights, modifications and special operating instructions.
- I have booked or confirmed the third-party appointment where required.
- I will approve and pay third-party services directly; DriveMe is not authorised to approve extra work.
- I have removed cash, valuables, prohibited items and unnecessary personal data from the vehicle.
- I authorise condition, mileage, fuel/charge and handover photographs for service evidence.
- I accept the confirmed DriveMe fee, waiting rules and cancellation conditions.
We go through these with you before the booking is confirmed.
Vehicle eligibility
- Valid registration, insurance and legally required inspection.
- Correct seasonal tyres and safe tyre condition.
- Sufficient fuel or battery to complete the planned route plus reasonable reserve.
- No active driving ban, unsafe damage, serious fluid leak or critical warning.
- Normal controls compatible with the assigned driver’s licence and disclosed competence.
- Keys and any wheel-lock key provided as needed.
Right to refuse a job
A driver will not drive a vehicle that appears unsafe, illegal or materially different from the booking information. We document the situation, pause the job, and the customer arranges towing or another legal transport method. Only the base fee and incurred time stated in the terms are charged.
Cancellation
- Free cancellation at least 24 hours before the confirmed pickup.
- Less than 24 hours before pickup: 50% of the DriveMe fee.
- After driver dispatch or a customer or provider no-show: the base fee plus incurred time, parking and travel, capped as stated in the terms.
- Third-party cancellation fees are always governed by the customer’s separate agreement with that provider.
What we do not do
- Breakdown response or towing - we refer to a towing partner.
- Diagnosis, repair advice or warranty decisions.
- Booking or approving repairs on the customer’s behalf.
- Unaccompanied child transport.
- Medical or assisted transport.
- Moving deregistered, driving-banned or unsafe vehicles.
- International relocation without a separate quote.
- Vehicle storage.
- Car buying, valuation or negotiation.
- Advancing third-party costs without prepayment.
Complaints
Contact us by email or phone as soon as you notice a defect in our service. We handle the complaint and answer in writing.
Complaints about third-party work are addressed to that provider, because the work is based on the agreement between the customer and the provider.
A consumer may take a dispute to the Finnish Consumer Disputes Board. Consumer Advisory Services give free guidance.
Privacy
We process personal data to deliver the service: contact details, addresses, vehicle details, handover and condition photos, and job status.
Photos and handover records are kept as evidence of the service and to resolve any damage question.
A tracking link works without login and is valid only for that job.
We do not sell personal data or use it for anything beyond delivering the service, evidencing it, and statutory obligations.
Service provider
- Service provider: Mansio Group Oy (DriveMe)
- Domicile: Helsinki, Finland
- Phone: +358 50 357 2836
- Email: info@driveme.fi
- Service area: Helsinki, Espoo, Vantaa, Kauniainen
A driver for your car, when you cannot make the trip
Tell us where the car is and where it needs to go. We confirm a fixed price before the drive.